Warranty & Repair

Warranty

Every Golpira piece purchased directly through our website is covered by our two-year Golpira warranty from the date of purchase.

During this period, we will take care of necessary repairs as well as maintenance such as professional cleaning or rethreading, where applicable.

All work is carried out by experienced goldsmiths with the aim of preserving the integrity and character of your piece.

Our voluntary warranty is provided in addition to your statutory rights in relation to defects. These statutory rights remain unaffected.

After the Warranty Period

We believe a piece of jewellery should be cared for long beyond the moment of purchase.

After the two-year warranty period, we are still happy to clean, rethread, adjust or repair Golpira pieces. Depending on the work required, a service fee may apply.

Before any chargeable work is carried out, we will assess the piece and inform you of the expected cost.

Repairs & Service

If your piece requires care or repair, please contact us at info@golpira.de.

Please include your name, order number if available, and a short description of the issue. Photographs are helpful and allow us to assess the piece before it is sent to us.

We will then guide you through the next steps personally.

Pieces Purchased from a Stockist

If your Golpira piece was purchased from one of our authorised stockists, please contact the respective retailer directly for warranty claims or repairs within the warranty period.

They will assist you with initiating the appropriate service process.